Previous incidents

December 2025
Dec 01, 2025
1 incident

Wrong Location Service Status

Resolved Dec 01 at 12:49pm UTC

Our status page erroneously reported the “location service” as down.
This was due to a misconfiguration of the status page itself, and there was no actual outage or impact to customers. The issue was identified and resolved.

No customers were affected, and the “location service” remained fully operational throughout.
November 2025
Nov 19, 2025
1 incident

Invoice status update delayed

Degraded

Resolved Nov 19 at 10:48am UTC

All outstanding invoice data has been updated. We apologize for the inconvenience.

2 previous updates
Nov 10, 2025
1 incident

Plan changes are not possible

Degraded

Resolved Nov 12 at 08:28am UTC

We have migrated the plan change to a new experience at https://app.billing.nrfcloud.com/ which resolves the issue with the plan change.

1 previous update
Nov 06, 2025
1 incident

FOTA service impacted

Degraded

Resolved Nov 07 at 02:01pm UTC

A fix was deployed and we verified that the endpoints work as expected.

4 previous updates
October 2025
Oct 20, 2025
1 incident

Major service outage

Resolved Oct 20 at 07:00am UTC

A large part of the system is down.
Related to AWS IAM Service outage.